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ECallserve's Offshoring Delivery Centers in India cater to the rapid development of offshore based solutions. These Offshore development Centers work in conjuction with the Onsite/Onshore teams to enable a 24/7 hour support and timely delivery of projects.
ECallserve offers the following models of engagements to its Clients:
Dedicated development Centers
In this model various resources, such as engineering resources, management resources, laboratory and equipment are reserved exclusively for our customer. This model is useful when the customer wants to have a dedicated extension of their development team in India without worrying about the management of the entire project. Dedicated development centres typically involve multiple projects for the same client.
Fixed Price Projects
In situations where the customer's needs are very well specified and the project is clearly defined, fixed price projects are the most appropriate and low risk option for the customer. In the typical Fixed Price Project, the customer pays a fixed price for the project and the company ensures the quality delivery of the project within the agreed time frame.
Time and Material Projects
It is often not easy to define the scope of a project in the technology business. Specifications and implementation plans tend to undergo constant change. For such projects, companies prefer to bill on a time and material basis i.e. the billing is based on the number of person months of service provided. In such projects, ECallserve provides the clients with a project team based on the initial specifications and the client has the flexibility to enhance, downsize the project team depending on the progress and requirements of the project.
Collaborative Delivery Centres
Our relationship models are cost effective and flexible to suit different business models. Depending on the nature & budget constraints of the project, we adopt one of the following mixes
- Joint investment
- Equity participation
- Build Operate Transfer
- Core team plus variables as needed
- Client and/ or ECallserve methodology
- Fixed payout/ Time and material
ECallserve offers the most secured environment with the best of the resources working on these engagements.
Application Services
ECallserve Offer
- Optimize ROI from new, aging, and legacy application systems
- Increase your ability to compete globally by integrating leading Internet-enabled applications
- Improve your response to customer needs by keeping critical enterprise software up-to-date
- Speed the pace of technological change within your organization while minimizing costs
- Recapture the business logic inherent in legacy applications
ECallserve range of services
- Building new applications
- Maintaining and enhancing enterprise critical applications
- Increasing performance of legacy applications
- Web enabling for increased visibility and usability
- Creating streamlined, end-to-end virtual business processes
- Developing new, customized applications engineered for a perfect fit
- Integrating new, re-engineered, reconfigured legacy systems
- Redeploying a smoothly functioning body of enterprise applications
ECallserve helps improve efficiencies of virtual commerce, reduce costs, efficiently focus resources on core competencies, optimize operations, facilitate expansion and organizational integration.
ECallserve helps enterprises achieve this by working with them to develop, maintain, and manage their enterprise's application systems.
Enterprise Applications
ECallserve offers :-
- Unify corporate IT support by employing a single Enterprise Applications Solutions Partner experienced in global business intelligence and e-business solutions.
- Restore sustainable corporate growth and ROI by optimizing your Enterprise Applications efficiency.
- Efficiently migrate, maintain, and integrate globally distributed Enterprise Applications across your business - round the clock and round the year.
- Gain virtually real-time insight into the cost-effectiveness and profitability of your organizational processes.
ECallserve offers Enterprise Applications Solutions from all the worldwide leading Enterprise Application product vendors. ECallserve's consultants design, deploy, and operate these products, construct custom solutions, and build and manage Business Intelligence and Strategic Enterprise Management solutions around Enterprise Applications.
IT Outsourcing
ECallserve`s offering includes :-
- Infrastructure management outsourcing services
ECallserve assumes responsibility for managing the customer's IT infrastructure. In some cases this involves transferring the ownership of the customer's IT and personnel assets to ECallserve . The relationships are usually based on long-term contracts and delivered on a fixed fee basis.
- Applications management outsourcing services
ECallserve provides a comprehensive framework of principles that govern development and maintenance of its customer's applications in order to seamlessly support their business needs, improve overall efficiency, reduce recurring costs and ensure constant technology upgrades while integrating with changes in business demands.
Unique Benefits
Cost Reduction
- Tremendous financial benefits on a sustained basis through ECallserve's cost-effective technology solutions
- A predictable IT spend with annuity based long term contracts
- Access to scaleable solutions in line with business growth
- Freed up capital funds for deployment in core business activities
Shared Risks Against Technological Obsolescence
- The enterprise gains access to current technologies without the huge investments associated with constant up gradation
- Effective response to business changes and higher speed of implementation
Improved Operational Service Level
- Access to ECallserve's recognized Quality processes and methodologies, and contracts based on clearly defined service levels
Improved User Satisfaction
- Our improvements on services, software functionality and quality ensure higher user satisfaction
Managed IT Services
ECallserve assumes responsibility for managing the customer's hardware, software and IT infrastructure and offers the following services:
- 24X7 monitoring
- Administration and troubleshooting activities
- Technical support, where planning and designing processes are required to enhance efficiencies and the uptime involved, to ensure your IT systems are operational
Data center management services
ECallserve's data center management services enable enterprises to focus on their core business by taking over the management of their data center operations. ECallserve manages the customer's IT operations in their existing data center facility or shifts the IT infrastructure and operations to ECallserve's data center facility.
ECallserve helps customers deal with this complex and often daunting task with expertise that ensures the smooth transition of their data center operations to ECallserve. This is carried out with a minimal downtime, and is backed by service level agreements that serves the customer's interests.
Additional benefits
- Reduced IT Infrastructure investment costs, where ECallserve may assume the ownership of the customer's personnel and IT infrastructure assets
- Access to world-class data center facilities
- Access to new technology and skills that provide solutions to the customer's growing or changing business needs
Managed hosting
ECallserve offers a complete managed hosting solution, where it takes the responsibility of the customer's servers in its facility, customize the infrastructure around them and manage them.
ECallserve also provides end-to-end managed applications hosting services solutions that allow customers to transfer the responsibility of maintaining, enhancing and managing custom and packaged software applications to ECallserve.
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